Activate Airtel Voicemail service for free on your Prepaid Mobile

Airtel provides Free Voicemail service for all prepaid customers but unfortunately no one is aware of it. Even Airtel website or customer care representative is unaware of it.

Activation by Call Code:

  • Call *321*671# for Activation
  • Call *321*673# for Deactivation

Activation by SMS Code:

  • START VMS to 54321 for Activation
  • STOP VMS to 54321 for Deactivation

Voicemail Account Management:

To access your Voicemail Account Management, call Dial 52555 from your registered Airtel Prepaid Mobile. For the very first time, it will prompt you to set a 4 digit passord. Next time you need to enter the password to access your profile settings.

With your account Management, you can do the following things

  1. Change your language presence
  2. Set your Own Custom Voicemail Message
  3. Hear, Save and Delete the received voice mail messages
  4. Change Voice mail box name

You can press the following numbers to perform action on your current running Voicemails

  • Delete – 3
  • Reply – 4
  • Save – 5
  • Previous Voicemail – 6
  • Replay Again – 7
  • Next Voicemail – 8
  • Settings – 9

Settings Page:

  • When you login to setting, Press 2 to change language presence
  • Rename Mailbox Name – 3
  • Change Password – 4
  • Hear or Change current welcome message – 7
  • Remove current Welcome Message – 8

Let me know if you have any issues in activating the services. Enjoy ignoring those unwanted calls :)



  1. Amit Khanna

    I had done this process, and they had charged me Rs 20 for 20 days subscription. But when my phone is on Busy or Switched Off the caller is not getting any option to record a message for me. Whats wrong?

  2. Vijay

    Hey Sankar,

    Very interesting and thanks for sharing this, there is something though I/we at Exotel believe that the voicemail from these telecom operators is not intuitive, though you have written the steps, and now if I try it, it works, but this does not connect to me digitally over email nor gives me access to “all” recording easily.

    What are your views on improving voicemail intuitiveness or do you think its fine?


    PS: Shameless plug – a lot of businesses and SOHO (Self Employed Home Office) entrepreneurs use our Voicemail service, and it connects to their email, gives them recordings etc, but would be great to still know your views on how it can be made more intuitive according to you.

  3. panacea

    its very funny n disgusting that the airtel customer care personal themselves don’t know about voice mail, its very nice of youyou provide the information. you save the day!

  4. Sonu

    If I want to redirect callers for rejected and unanswered calls, Do I have to set forward call option after activating the service? If so then does this number varies?

  5. Mehul

    Hi, Thanks for the post.
    I have registered for My Airtel voice mail and had setup mailbox and welcome message but it does not direct callers to voice mail if call is unanswered. What do you think is the problem.. is there anything im missing out here.. Or not trying correctly..!!

  6. sneha

    i followed exactly as above, it says the voicemail service is active and the i tried calling from other no. when i did that and ignored the call, it did not ask me to record any voicemail message as it should. coul you help me out with this. n also i dont know where exactly are the settings for voicemail on iphone..

    • Ambadi Vishnu

      With the help of your phone activate call divert to your voice mail box with giving certain parameters as you wish (like : divert if busy, divert if not answered etc). Hope this will work

  7. Arun N

    52555 seems to be invalid ,owning an i phone .it asks me to end the number with a hash.confirmation message recieved but no vms.

  8. brotipriya

    the recorder is saying the number is not valid instead of playing voice recording option.. is there anything I need to do which i skipped ? please let me know. thank you

  9. Rajkamal Rao

    Dear Mr. Sankaranand: Thank you so much for this information. I had given up trying to get Airtel Customer Service to help me. I am now all set – and I appreciate again your post.

  10. Mohammed

    Dude, you rock totally!. Wanted VM badly since moving to Airtel years ago – it was free on Hutch/Vodafone, multiple attempts to get it from Airtel support ended in futility and despair!.

    Again – You are the man

  11. Shine

    Thanks Buddy for the info. When i called up airtel customer service, i made 6 calls to get a response, but finally i had to use ur blog to get the info. So pathetic customer service

  12. shravani

    Hey ! I did all the things that was asked above !! but when i tried calling the voice mail was not activated !!
    Plz tell me how do i do it !

  13. Irfan

    You rock man!!!
    very true, airtel customer service people are not aware.
    with your information I have activated and works great..
    Thank you for your valuable info..

  14. Kedar Panchanadikar

    Worked for Airtel Chennai circle. Thank You. Kindly tell me how to use/setup Visual Voicemail on iPhone 5.

  15. Rajesh Sharma

    Hey, can anybody help me? I am using Airtel. I want to use my own voicemail msg. I recorded that as well. But as a trial, when I called myself from a different number it didn’t work. Can anybody tell me, how can I make own voicemail msg into existence? Thanx a lot in advance.

  16. Alyssa

    i tried the number but a message came saying it will charge Rs.30 per month..and so it seems it is certainly not free!

  17. Yashpal

    I activated, its working. But i dont get alert for new voicemail messages, i have to call up 52555 to check if there is any new voicemail. Is there any way where i can get sms alert for new voicemails?

  18. surya kant

    thanks a lot man..
    this is work fine…
    i just do it …
    but can u tell me airtel voice mailbox number.. bcos.. when i want to divert my calls to msg box it says plz enter voicemail number first … i enter 52555 but it didn’t work..
    plz help ASAP…

  19. Anunay

    I have a airtel sim with iphone 4 in Mumbai,
    52555 wont work if you are in roaming, you need to be in your circle for this to work.
    and after setting up voicemail with airtel, you need to configure your iphone, to do that call *5005*86*52555#.
    next time when you press voicemail button on your iOS device it’ll call the airtel’s voicemail service.

    ps: last step may differ for android/BB/symbian users as ios doesn’t allows to enter voicemail no. directly….

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